Referral Process

Our qualified Referrals Team will make initial contact with the approval from the Registered Manager to make initial arrangements to assess the potential service user and therefore will request a copy of the person’s Community Care Assessment and current Care Plan/Reports (where applicable) from the Registered Manager to review.

The information obtained will be forwarded to the identified assessors together with some reference as to the type of placement requirement. Any further arrangements to conduct placement visits and changes to assessment dates will be carried out by assessors and communicated directly to the Registered Manager.

If the individual is being assessed for a particular home the relevant Home Manager will be expected to be involved at this stage. Assessment may be carried out jointly in one visit or the Home Manager may prefer to gather further information to inform the assessment process separately.

The identified assessors will assess the individual using the Dementia Care & Support At Home Limited, standard Inclusive Assessment, Care & Support Plan document, ensuring they gather in-depth information from all relevant people involved in the persons care, including family members, current providers, school/college tutors, advocates and any other healthcare professional. They will also ensure they spend time with the individual concerned and where possible gain their views, wishes and most importantly, their needs.

All relevant documentation relating to the individual should be requested at this time. This should include; current care plans, risk assessments, behavioural guidelines, records of accidents and incidents and any professional reports. This information will be used by the Assessors when completing their assessment and will be shared with the Registered Manager.

The completed referral assessment will be forwarded to be checked through by the Referrals Team (in the first instance) or in his/her absence the Compliance Manager within 48 hours of the assessment date. In the event a decision has been made to offer a placement then a copy will also be forwarded to the Accounts / Finance Department for costing.

As a matter of professional courtesy, the Referrals Team (in the first instance) or in his/her absence the Compliance Manager will liaise with the Registered Manager to enquire and discuss about envisaged support/care required including one-to-one hours and advise him/her of the assessed one-to-one hours to ensure consistency between both parties.

Dementia Care & Support At Home, does accept emergency referrals as Dementia Care & Support At Home recognises that situations sometimes arise which make rapid action necessary.

In these instances all Dementia Care & Support At Home employees should be guided by the spirit of the procedures governing planned admissions and gather and supply all necessary information as soon as possible in as diligent and thorough a manner as possible.